Terms of Service

Effective date: July 11, 2026  ·  Last updated: July 11, 2026

These Terms of Service ("Terms") are a binding agreement between you and Redoubtable LLC, a Virginia limited liability company ("Redoubtable," "we," "us," or "our"), governing your use of the Stillwell mobile application and related services (together, "the App" or "the Service").

PLEASE READ SECTIONS 3 (WHAT THE SERVICE IS — AND IS NOT), 11 (DISCLAIMERS), AND 12 (LIMITATION OF LIABILITY) CAREFULLY. THE SERVICE IS NOT AN EMERGENCY OR MEDICAL SERVICE AND HAS INHERENT LIMITATIONS.

By downloading, accessing, or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

1. Who may use the Service

You must be at least 18 years old and able to form a binding contract to create an account. You may set up and use the App to help look after another person (for example, an aging parent), provided you have that person's knowledge and consent and the authority to do so.

2. Your account

Your account is keyed to an identifier generated on your device rather than to a login. You are responsible for the device and for maintaining access to your account. Because the account is tied to your device, losing or resetting the device may result in loss of access to the account and any coverage it provides. You are responsible for the activity that occurs under your account.

3. What the Service is — and is not

Stillwell is a passive notification tool. Your phone periodically reports signs of activity; our server holds a timer, and if activity stops for a prolonged period and you do not respond to a check-in, the Service notifies the emergency contacts you have designated. You must read and accept the following about what the Service can and cannot do:

• It is NOT an emergency service and NOT a medical device. The Service does not contact 911, emergency services, police, fire, or medical responders. It notifies the human contacts you choose, who then decide what to do. The Service is not a substitute for a medical alert system, a personal emergency response system, a wearable fall/heart monitor, or professional medical or caregiving services.
• It detects prolonged silence, not acute events. The Service is designed to notice hours-to-about-a-day of inactivity. It cannot detect a fall, seizure, cardiac event, or any sudden or minute-scale emergency. Our honest promise is that you are less likely to go undiscovered for a long time — not rescue within minutes.
• Detection takes time and is not guaranteed. By design the Service trades speed for running invisibly in the background. Alerts may be delayed or may not be delivered at all, for reasons including (without limitation) your phone being off, dead, or without network; iOS suspending background activity; permissions being denied or revoked; email/push delivery delays or failures; or outages of Apple, Cloudflare, or other third-party services.
• Reliability depends on your configuration. The Service works only as well as the signals and permissions available to it. Keeping Health, Notifications, and (optionally) Location permissions enabled, keeping your device charged and connected, and keeping at least one confirmed emergency contact current are necessary for the Service to function as intended.
• Email and push are "soft" channels. Alerts are delivered by push notification and email, which can be delayed, filtered as spam, or missed. The Service does not currently send SMS or voice calls.

You accept these limitations as a condition of using the Service. Do not rely on the App as your sole safety measure, and do not use it where failure to detect or alert could lead to death, personal injury, or other serious harm without an independent backup.

4. Your responsibilities

You agree to:

• Keep the permissions and device conditions the Service needs (Section 3) in place if you want it to function as intended.
• Maintain at least one confirmed emergency contact if you want to be "covered," and keep your contacts' information current.
• Only add another person as an emergency contact or observer if you have their permission to share the relevant information with them and to contact them. You are responsible for having any necessary consent.
• Provide accurate information and not misuse the Service.

5. Emergency contacts and observers

• Contacts are added by a double opt-in: we email an invitation, and the person must accept before they receive alerts or count as coverage. A contact can opt out at any time via a link in every alert email; if they do, your coverage may be reduced and we are not responsible for that reduction.
• Observers can view a coarse status page via a link you share. A status link is a bearer link — anyone who has it can view that status. Share it accordingly. You can revoke an observer link at any time.
• By adding a person, you represent that you have the right to share their contact information with us for this purpose.

6. Plans, billing, and the free tier

• The free tier is a complete safety net. Passive detection, the self-cancelling check-in prompt, at least one confirmed emergency contact with resolution, and observer status links are provided free. A lapsed or cancelled paid plan never removes the core safety net; it reverts to the free configuration.
• Paid plans (when offered) add depth — such as multiple contacts, tunable thresholds, and travel scheduling. Paid features are described in the App.
• Purchases are processed by the payment provider used at purchase. Subscriptions may be billed through Apple, Google, or a web checkout provider, depending on where you subscribe. In-app purchases are governed by the applicable store's terms, including its auto-renewal, billing, cancellation, and refund policies. Web purchases are governed by the terms shown at checkout. Except where required by law or the applicable provider's policies, payments are non-refundable.
• Sponsor-paid coverage. A paid plan may cover someone other than the payer only when the payer explicitly assigns that coverage and the covered person accepts or otherwise authorizes the relationship. Being an emergency contact or observer is free and does not make you responsible for payment.
• We may change plan features and pricing prospectively; we will not reduce the free safety net described above without notice.

7. Acceptable use

You agree not to: use the Service for any unlawful purpose; harass, surveil, or monitor any person without their knowledge and consent; add contacts or observers who have not consented; attempt to breach, overload, reverse engineer, or interfere with the Service or its security; or use the Service to send unwanted communications to others.

8. Intellectual property

The App, including its software, design, text, and logos, is owned by Redoubtable and protected by intellectual-property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the App for its intended purpose, subject to these Terms. You retain your own data; you grant us the license necessary to operate the Service and deliver alerts on your behalf as described in the Privacy Policy.

9. Third-party services

The Service relies on third parties including Apple (device platform, push notifications, and payment processing) and Cloudflare (hosting, storage, and email delivery). Your use of Apple's services is subject to Apple's terms. We are not responsible for third-party services, and their failures or outages may affect the Service (see Sections 3, 11, and 12).

Apple-required terms

These Terms are between you and Redoubtable only, not with Apple. Apple is not responsible for the App or its content. Apple has no obligation to provide maintenance or support for the App. To the maximum extent permitted by law, Apple has no warranty obligation with respect to the App, and any claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are our responsibility. Apple is not responsible for addressing any claims by you or a third party relating to the App, including product-liability, regulatory, or intellectual-property claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

10. Termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the Service. Sections that by their nature should survive termination (including Sections 3, 8, 11, 12, 13, and 15) survive.

11. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR THAT ANY CHECK-IN, PROMPT, OR ALERT WILL BE DETECTED, GENERATED, OR DELIVERED. You acknowledge the inherent limitations described in Section 3.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, data, goodwill, or other intangible losses.
• We will not be liable for any injury, death, property damage, or other harm arising from the Service's failure to detect inactivity, failure to generate a prompt, or failure to deliver an alert, or from any delay in doing so, including failures caused by device, network, permission, iOS, or third-party conditions.
• Our total aggregate liability for any claim arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amount you paid us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) US $50.

Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law (for example, for death or personal injury caused by our negligence where such limitation is prohibited).

13. Indemnification

You agree to indemnify and hold harmless Redoubtable and its members, officers, and agents from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms, or your violation of any law or of the rights of a third party — including a person you added as a contact or observer without proper consent.

14. Changes to the Service and these Terms

We may modify the Service or these Terms. If we make material changes to these Terms, we will update the "Last updated" date and, where appropriate, notify you in the App or by email. Changes are effective when posted (or on a later stated date). Your continued use after a change means you accept the revised Terms.

15. Governing law and dispute resolution

These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws rules. You and Redoubtable agree that the exclusive venue for any dispute will be the state or federal courts located in Arlington County, Virginia, and you consent to the personal jurisdiction of those courts. Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

16. General

• Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Service.
• Severability. If any provision is unenforceable, the rest remains in effect.
• No waiver. Our failure to enforce a provision is not a waiver.
• Assignment. You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for failures caused by events beyond our reasonable control.

17. Contact